The Department of Communications and Digital Technologies (DCDT) is recruiting for a permanent Assistant Director for the IT Service Desk in Pretoria. The successful candidate will be responsible for managing the single point of contact for all IT support services, ensuring efficient logging, assignment, and escalation of service requests. Key duties include troubleshooting technical issues, preparing reports, managing inventory, and supervising service desk personnel to maintain high-quality customer support and adherence to SLAs. Applicants must possess an NQF level 6 qualification in IT or a related field, a minimum of three years’ experience with two at a supervisory level, and relevant IT certifications. The salary offered is R468,459 per annum. Applications close on 13 June 2025.
POST: ASSISTANT DIRECTOR: IT SERVICE DESK
REFNO: ASDITSD Nature of Appointment: Permanent The purpose of the post is to facilitate the delivery of a single point of contact for IT support and related services to formalise communication.
SALARY: R468 459 per annum (Level 09)
CENTRE: Pretoria, Hatfield
CLOSING DATE: 13 June 2025
REQUIREMENTS:
- An undergraduate qualification (NQF level 6) as recognized by the South African Qualifications Authority in Information Technology / System Engineering / Computer Science or relevant field.
- A minimum of three (3) years’ experience in information technology environment with at least two (2) years proven work experience at supervisory level.
- Relevant accreditation such as CRISC/CISA/ITIL/CITM/ CISSP/CGEIT.
- Skills And Competencies: Job Knowledge, Quality of work, Flexibility, Planning and executions, Communication, Teamwork, Reliability, Management of Human Resources, Client IT Technical Support, IT End User Support, IT software and hardware installation,
- Service Delivery Innovation, Problem Solving & Analysis, Client Orientation, Customer Focus..
DUTIES:
- The successful candidate will log IT service requests promptly.
- Assign IT service requests to technicians and administrators promptly and make follow-ups.
- Escalate services requests violating SLA metrics to the IT Service manager.
- Prepare IT Helpdesk reports.
- Log service requests with hardware service providers where necessary.
- Diagnose and troubleshoot technical issues reported by end-users.
- Respond to service desk tickets and inquiries promptly and professionally.
- Assist with the setup, configuration, and maintenance of computer hardware and software.
- Install and update software applications as needed.
- Escalate complex technical issues to higher-level support teams or supervisors as needed.
- Assist in maintaining an accurate inventory of IT equipment, including computers, peripherals, and mobile devices.
- Update inventory records as needed.
- Assist with user account creation, modification, and deactivation in accordance with security policies.
- Handle account access and permissions based on established procedures.
- Collect feedback from end-users regarding the quality of support services.
- Identify recurring issues and communicate them to higher-level support for resolution Monitor network performance, traffic, and connectivity.
- Project Management, Manage financial resources, Driving change and operational excellence and Manage compliance..
ENQUIRIES: Ms Tania Beukes at 082 477 9895, Ms Nokuthula Khosa Tel No: (012) 427 8260 7
APPLICATIONS:
Please forward your application, quoting the relevant reference number, to email: [email protected].
NOTE:
Applications must be submitted on a Z83 Form (2021 version), obtainable from http://www.dpsa.gov.za/dpsa2g/vacancies.asp and should be accompanied by a recently updated comprehensive Curriculum Vitae.
The successful candidates must disclose particulars of all registrable financial interests and sign an employment contract within one month from the date of assumption of duty.
A Performance Agreement must be concluded and signed within three months from the date of assumption of duty.
Note: Applications received after the closing date will not be considered.
Only e-mailed applications will be considered.
Short listed applicants will be required to submit certified copies of all qualifications obtained and will be subjected to verification by the South African Qualifications Authority.
Should you be in possession of a foreign qualification; it must be accompanied by an evaluation certificate from the South African Qualifications Authority (SAQA).
Failure to submit the requested documents will result in your application not being considered further.
Due to the large volumes of responses anticipated, receipt of applications will not be acknowledged, and correspondence will be limited to short-listed candidates only.
All shortlisted candidates will be subjected to personnel suitability checks, including social media checks, and the successful candidate will have to undergo a full security vetting.
If you have not been contacted within three (3) months of the closing date, please accept that your application was unsuccessful.
Please note that CVs submitted will be destroyed after the three (3) months period.
The Department complies with the provisions of the Protection of Personal Information Act (POPIA); Act No.4 of 2013.
We will use the personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.
In the event that your application is unsuccessful, the Department will retain your personal information for internal audit purposes as required by policies.
All the information requested now or during the process is required for recruitment purposes.
Failure to provide requested information will render your application null and void.
The Department will safeguard the security and confidentiality of all information you shared during the recruitment process.
The Department reserves the right not to make appointment(s) to the advertised post(s).
Candidates whose appointment/promotion/transfer will promote the achievement of employment equity within the Department, will receive preference..
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