Exciting Career Opportunity: Assistant Director of IT Service Desk
Are you an experienced IT professional with a passion for leadership and service excellence? A permanent opportunity has arisen for an Assistant Director to lead the IT Service Desk in Pretoria. This role is critical in formalising communication and delivering top-tier IT support services.
Position Details at a Glance
- Post: Assistant Director: IT Service Desk
- Reference Number: ASDITSD
- Nature of Appointment: Permanent
- Salary: R468,459 per annum (Level 09)
- Centre: Pretoria, Hatfield
- Closing Date: 13 June 2025
Who Should Apply? The Key Requirements
To be considered for this leadership position, you will need to meet the following criteria:
- An undergraduate qualification (NQF level 6) in Information Technology, System Engineering, Computer Science, or a relevant field.
- A minimum of three (3) years’ experience in an information technology environment.
- At least two (2) years of proven work experience at a supervisory level.
- Relevant accreditation such as CRISC, CISA, ITIL, CITM, CISSP, or CGEIT is highly advantageous.
Desired Skills and Competencies:
The ideal candidate will demonstrate strong skills in:
- Client IT Technical Support and End User Support
- IT software and hardware installation
- Problem Solving & Analysis
- Service Delivery Innovation
- Management of Human Resources
- Planning and execution
- Communication and Teamwork
Your Key Responsibilities
As the Assistant Director, your duties will be diverse and impactful, including:
- Acting as the single point of contact for IT support, logging and assigning service requests promptly.
- Diagnosing and troubleshooting technical issues for end-users.
- Preparing comprehensive IT Helpdesk reports and escalating issues violating SLAs.
- Managing the setup, configuration, and maintenance of computer hardware and software.
- Maintaining an accurate inventory of all IT equipment and managing user accounts.
- Monitoring network performance and driving operational excellence.
- Collecting user feedback to identify and resolve recurring issues.
How to Apply
Applications must be e-mailed to: [email protected]. Please quote the reference number ASDITSD.
Important Application Notes:
- Submit a completed Z83 Form (2021 version), obtainable from the DPSA website, along with a recently updated comprehensive CV.
- Only e-mailed applications will be considered. No late submissions will be accepted.
- Shortlisted candidates must provide certified copies of qualifications for SAQA verification.
- All candidates will be subjected to personnel suitability checks, including social media and full security vetting.
- The department promotes employment equity. Preference will be given to candidates whose appointment advances this goal.
Enquiries
For more information about this position, please contact:
- Ms Tania Beukes: 082 477 9895
- Ms Nokuthula Khosa: (012) 427 8260
This is a fantastic opportunity to advance your IT career in a stable, permanent leadership role within the public sector. If you meet the requirements and are ready for a new challenge, ensure your application is submitted before the closing date on 13 June 2025.
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