The Department of the Premier, Western Cape Government, is seeking a qualified and experienced Service Manager for Broadband Service Level and Contract Management (Ref: DOTP 10/2025). The successful candidate will be responsible for managing a team and service providers, overseeing broadband-related contracts and service levels, financial and human resource management, and strategic stakeholder engagement. This is a senior position with a salary of R849 702 per annum. Applicants must possess an appropriate 3-year tertiary qualification and a minimum of 6 years’ experience in ICT projects, including 3 years in a management role. Experience in connectivity or VOIP projects is recommended. The closing date for applications is 03 March 2025.
POST: SERVICE MANAGER: BROADBAND SERVICE LEVEL AND CONTRACT MANAGEMENT
REFNO: DOTP 10/2025
SALARY: R849 702 per annum (Level 11)
CENTRE: Department of the Premier, Western Cape Government
CLOSING DATE: 03 March 2025
REQUIREMENTS:
- An appropriate 3-year tertiary qualification (National Diploma/B-degree);A minimum of 6 years’ experience in ICT projects of which 3 years must be management experience.
- Recommendation: Relevant working experience in connectivity or VOIP projects.
- Competencies: Knowledge of the following: Public Service Acts, policies and regulations; CT Training, Infrastructure and Security; HR matters; Finance; Business and Systems analysis; Technical standards and procedures; Project Management; Skills needed: Strategic Planning and co-ordination; Excellent communication (verbal and written) skills; Report writing; Presentation and workshop facilitation; Negotiation and conflict management..
DUTIES:
- Line Management: Manage a team of professionals and service providers that perform and deliver services to clients; Management of service levels of concluded broadband-related contracts; Contract management of concluded broadband-related contracts: Financial Management: Active participation in the budgeting process at Directorate and Chief Directorate Level; assistance in the efficient, economic and effective control and management of the Directorate’s budget and expenditure: Strategic Management: Define and review on a continual basis the purpose, objectives, priorities and activities of the component; Participation in the Branch, Chief Directorate and Directorate’s strategic planning process; Active involvement in the development and management of the strategic and business plans for the Directorate: Human Resource Management: Participation in the recruitment of staff in the numbers and grades appropriate to ensure the achievement of the Directorate’s Business Plan; Motivate, train and guide staff within the Directorate, to achieve and maintain excellence in service delivery; Actively manage the performance, evaluation and rewarding of staff within the Directorate; Monitor information capacity building within the Directorate; Clients and Stakeholder Liaison: Strategic alignment and stakeholder engagement across all spheres of government, as well as across National Departments and agencies e.g.
- State Information Technology Agency (SITA) and other departments/provincial administrations; Private sector organisations and NGO’s; Local Municipalities..
ENQUIRIES: Mr M Cloete Tel No: (021) 483 7320
APPLICATIONS:
To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co.
NOTE:
All shortlisted candidates must make themselves available to be interviewed at a date, time and place as decided by the selection panel.
Please ensure that you submit your application on or before the closing date as no late applications will be considered.
The selection process will be guided by the EE targets of the employing department.
Kindly note that technical support is only available from Monday to Friday from 8:00 to 16.00.
Should you experience any difficulties with your online application you may contact the helpline at 0861 370 214.
All shortlisted candidates will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Department.
Following the interview and technical exercise, the selection panel will recommend candidates to attend a generic managerial competency assessment (in compliance with the DPSA directive on the implementation of competency-based assessments).
The competency assessment will be testing generic managerial competencies using the mandated DPSA SMS Competency Assessment tools.
The nominated 175 candidate will be required to complete the Senior Management Pre-Entry Programme before they may be appointed into this post.
The purpose of the Senior Management Pre-Entry Programme, which is a public service specific training programme applicable to all applicants who aspire to join the SMS, is to ensure that potential SMS members have a background on processes and procedures linked to the SMS.
The duration of the online Pre-Entry Programme is 120 notional hours (15 days).
Full details may be sourced by the following link: https://www.thensg.gov.za/training-course/sms-preentryprogramme/ Furthermore, thanks to the huge public interest we receive many applications for our positions, and as such will not be able to respond personally to all applications.
Therefore, should you not hear from us within 10 weeks from close of advert please consider your application unsuccessful..
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